5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the service that property supervisors want, but also often do not due to a lack of ongoing excellent control processes.
Safety guard businesses are unlike any vendor a property supervisor usually hires. If you employ a painter, then you can see whether they are doing their tasks by taking a look at the walls. However, when you employ a security guard company, how often can you determine whether the protector company is performing their job including running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your defenses. In most cases they probably are, but it’s crucial to employ a system of verification and quality control to ensure that problems associated with the deficiency of doing these tasks don’t start to occur.
In this article we will discuss five (5) easy actions to improving your safety guard service and attaining what you imagine as your perfect keyholding.
Screen Your Guards Qualifications
In many states, guards have been mandated to have a specified amount of training before they could start working as security guards. If your condition is among those states, ensure your security guard company is compliant.
If you’re in a state where there are no state requirements for guard certification, then investigate the type of training that’s being supplied by your security company and inquire does it look adequate.
Additionally, is your security guard company performing background and drug screenings on all of your defenses BEFORE they send them to your property? If they are, they should be providing you with verifications. Otherwise, why?
Another superb method to screen whether the protector is a good fit for your house is to perform a short”interview” to get a sense of the guard and to explain your expectations. This first conversation can tell you a lot about what to expect from that guard and it provides you a chance to ask a different guard if you feel it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces every guard to the company itself, in many cases the shield’s orientation to his delegated land isn’t as complete. We call the orientation for the delegated land”Website Specific Training”. Find out what your website specific training resembles:
• Can it occur at your premises?
• Who does the training?
• Just how long is each new officer educated?
• Just how long can the security company double bank?
• How thoroughly are your article orders clarified?
Determine the response to each of these questions and be sure they match what you feel is adequate. You should even think about sitting in on your safety guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a guard to work at your premises.
Review Your Guard’s Supervision
Protect supervision is among the more important factors of very good security guard service. When security businesses deliver poor oversight, there isn’t enough emphasis put on preventing mistakes, problems, and complaints. Lack of oversight also removes the opportunity for the protector to learn and better understand their duties. When the guards aren’t being supervised, they start to feel their job isn’t important and they start to see themselves as less of a part of the security team. When guards don’t feel as part of your team it generally contributes to unacceptable practices like unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, onsite managers might not be included. If your contract does not demand on-site supervision, how can your security guard company remotely oversee its defenses? Outside the normal security company field supervisor spot checks, the 2 methods of remote oversight that prove most effective are:
If your guards must make rounds of your premises, then a system for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a remote means of tracking the guards while they are in your premises. These monitoring systems allow the security guard company to track the time and log the activity of these guards while they are making rounds to various areas in your premises. Many Officer Tour Tracking Systems can create reports which empower the safety guard company to quickly acquire an understanding of whether the protector is making rounds. The property manager also needs to be given with an updated version of those reports.
In addition to Officer Tour Tracking systems, we’ve found that having a system for guards to check in frequently with the safety guard company provides a method of earning sure each guard is safe and alert. By having guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel their safety is important and being awake and alert is an important part of their job.
Expand Your Guards
After hours inspections of your defenses are almost always great ways of finding out just what is happening with your safety while you aren’t there. Through these inspections, be sure to ask your safety guards questions regarding their responsibilities and duties to ensure they understand their tasks. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program. Remember, when selecting a security consultant be sure the consultant isn’t actually a security guard company. If that’s the case, your audit is guaranteed to develop problems with your current security guard company.